Shipping policy

Due to high demand, orders may take 2-4 weeks to arrive. Please email us at support@LuminosityLamp.com or at LuminosityLamp@gmail.com if you have any questions. 

At Luminosity Lamp, we strive to provide a seamless and efficient shipping experience for our valued customers. We understand the importance of receiving your lamp in a timely manner, and we want to ensure that you have all the necessary information regarding our shipping policies and procedures. Please take a moment to review the details below.

Once you have successfully placed your order for a lamp on LuminosityLamp.com, our dedicated team will begin processing it promptly. Please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer, but we will always make every effort to fulfill your order as quickly as possible.

We offer reliable shipping services to ensure that your lamp arrives safely and on time. The available shipping methods will be displayed during the checkout process, and the options may vary based on your location. We typically work with trusted shipping partners such as UPS, FedEx, and DHL to deliver your package.

We understand the importance of being able to track your order. Once your lamp has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date. You can also track your order on our website.

If you encounter any issues with your order, such as delays, damage during transit, or missing items, please contact our customer support team as soon as possible. We are here to assist you and resolve any concerns you may have regarding your shipment. You can reach out to us through our contact page or by emailing support@luminositylamp.com.

Thank you for choosing Luminosity Lamp. We hope you enjoy your shopping experience with us, and we look forward to illuminating your world with our beautiful lamps!